New PDF release: 50 Activities for Conflict Resolution

By Jonamay Lambert, Selma Myers, Robie Grant, Suzanne Bay, Eileen Klockars

ISBN-10: 0874254981

ISBN-13: 9780874254983

This selection of actions, self-assessments, and workouts is mainly necessary as a source to introduce the difficulty of clash and its answer as part of workshops on administration, management, verbal exchange, negotiation and variety.

The publication is totally reproducible and flexibly geared up in sections. half One comprises twenty-five interactive workforce studying actions to discover clash and supply perform in talents that support to unravel it. half involves twenty-five individualized routines and tests which are perfect for pre-work sooner than crew education periods, or they are often allotted to members for his or her personal self-development. the entire actions and tests are reproducible and comprise player fabrics and notes for the teacher

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EQUIPMENT: Flipchart MATERIALS: Handout #1: Observer Guidelines Handout #2: Approaches to Conflict Resolution Handout #3: Situation for Role Play PROCEDURE: 1. Explain that this activity is designed to give participants a chance to discuss and role-play a scenario, after which they will examine four major approaches to conflict resolution. 2. Set up groups of three and have each select one person to be an ObserverReporter for the group. Give Handout #1: Observer Guidelines to each Observer. Distribute situation slips “A” and “B” from Handout #3 to the two remaining participants in each group.

When listening to someone who speaks with an accent, do you make a greater effort to concentrate on what the person is saying? a. Almost always d. Almost never b. Most of the time e. Don’t know/unaware c. Not as much as I should 12. When you are listening to someone speak, do you make a conscious effort to make and keep eye contact with the speaker? a. Almost always d. Almost never b. Most of the time e. Don’t know/unaware c. Not as much as I should Scoring: If most of your answers were a, or b, you probably possess the ability to concentrate and to recognize the speaker’s emotions.

DEBRIEF: This activity represents conflict in microcosm: there is a winner and a loser. How hard a person strives to maintain a position depends on many factors. Basically, it’s often difficult for a person to give in. In some cases, people keep pulling as long as they feel safe. Perhaps they believe that holding on to their position may result in a reward or benefit. On the other hand, one’s natural style (such as the tendency to avoid conflict) will influence the decision to hold on or to let go of a position.

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50 Activities for Conflict Resolution by Jonamay Lambert, Selma Myers, Robie Grant, Suzanne Bay, Eileen Klockars

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Categories: Human Resources Personnel Management