By Matthew Reis and Judith Geller
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Additional info for A Manager’s Guide to Human Behavior
Done appropriately, this can serve to build trust and credibility. This is a give-and-take process with the people that you interact with at work. If you share something about yourself, such as moving information from your private arena to your public one, then hopefully the other person will reciprocate by sharing information with you. Self-disclosure can be very productive in building relationships as long as you are comfortable with the disclosures, so be sure to start small. It can be very effective to chat informally with employees, peers, and even superiors about hobbies, family, sports, travel, or other safe topics that demonstrate you are a person with interests outside work.
Developing self-awareness can help us to recognize conditions that may cause us to react ineffectively when stressed or under pressure. A realistic sense of self is also necessary for effective communication and interpersonal relations with others in the workplace. A good deal of research has been done on this topic under the name of emotional intelligence. Emotional Intelligence: Its Importance for Managers Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and in our relationships (Goleman, 1998).
15. 16. 17. 18. 19. 20. 21. 22. 23. 24. ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ 25. ____ 2 3 Sometimes 4 5 To a Great Extent I am an active listener. I give meaningful and frequent feedback to my employees. I understand my organization’s mission, vision, and strategy. I work with my department to translate mission, vision, and strategy into specific objectives for our area. I monitor progress towards objectives. I foster pride, self-respect, and responsibility in employees.
A Manager’s Guide to Human Behavior by Matthew Reis and Judith Geller
Categories: Human Resources Personnel Management